Our Terms & Conditions
Please read these terms carefully before using our platform. These terms govern your use of our services and outline our mutual rights and responsibilities.
Acceptance of Terms
Agreement to Terms
By accessing and using our platform, you agree to be bound by these Terms of Service:
- These terms govern your use of our platform and services
- You must be at least 18 years old to use our services
- You must have the legal capacity to enter into contracts
- You agree to provide accurate and complete information
Changes to Terms
We reserve the right to modify these terms:
- We may update these terms at any time
- Changes will be effective immediately upon posting
- Continued use constitutes acceptance of changes
- We will notify you of significant changes
User Responsibilities
Account Security
You are responsible for maintaining the security of your account:
- Keep your login credentials confidential
- Notify us immediately of any unauthorized access
- You are responsible for all activities under your account
- Regular password updates are recommended
Prohibited Activities
The following activities are strictly prohibited:
- Providing false or misleading information
- Unauthorized access to other users' accounts
- Interference with platform functionality
- Distribution of malicious content
- Harassment or abuse of other users
Service Terms
Care Services
Our platform facilitates care services under these conditions:
- We connect caregivers with care seekers
- We are not directly responsible for care delivery
- Background checks are conducted but not guaranteed
- Users must verify caregiver credentials
- Service quality may vary between caregivers
Payment Terms
Payment for services is governed by these terms:
- All payments are processed through our platform
- Service fees are non-refundable unless specified
- Cancellation policies apply to all bookings
- Disputes must be reported within 48 hours
Platform Rules
Content Guidelines
When using our platform, you agree to these content rules:
- All content must be accurate and truthful
- No discriminatory or offensive content
- No solicitation outside the platform
- Respect intellectual property rights
- No spam or unauthorized advertising
Communication Rules
Communications through our platform must:
- Be professional and respectful
- Not contain personal contact information
- Not include payment arrangements outside the platform
- Comply with our community guidelines
Liability and Disputes
Limitation of Liability
Our liability is limited in the following ways:
- We are not liable for care service quality
- Platform availability is not guaranteed
- We are not responsible for user disputes
- Damages are limited to service fees paid
Dispute Resolution
Disputes are handled according to these procedures:
- All disputes must first attempt resolution through our platform
- Mandatory mediation before legal action
- Arbitration for unresolved disputes
- Class action waiver applies
Questions About Our Terms?
If you have any questions about our terms of service or need clarification, our support team is here to help.